Customer Service Representative

CareerXperts Consulting is hiring a Customer Service Representative to work fully remotely from anywhere in India. The role is the first voice a customer hears — listening with patience, responding with empathy and solving problems with clarity, turning confusion into confidence and frustration into loyalty.

Key details

• Company: CareerXperts Consulting, Bangalore, Karnataka
• Location: Remote / Work from home
• Role: Customer Service Representative
• Experience: 1–4 years
• Schedule: Full-time
• Salary: Discussed during the interview

What this role will focus on

• Respond to customer inquiries via phone, email and chat
• Resolve issues efficiently while maintaining a positive experience
• Understand products and services thoroughly to provide accurate guidance
• Escalate complex concerns with clear documentation
• Maintain detailed records of customer interactions
• Identify recurring issues and suggest process improvements
• Follow up with customers to ensure satisfaction

What success looks like

• High customer satisfaction and positive feedback
• Quick, accurate issue resolution
• Reduced repeat complaints
• Strong product knowledge and confident communication
• Customers who feel heard and valued

Skills and experience required

• 1–4 years of customer support or service experience
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Patience and emotional intelligence
• Ability to multitask in a remote environment
• Familiarity with CRM or ticketing systems
• Basic technical understanding (preferred)

Why this role stands out

• Fully remote flexibility
• Opportunity to directly impact customer loyalty
• Skill development in communication and problem-solving
• Supportive and growth-focused environment
• Performance-based recognition

Salary

The salary will be discussed during the interview.

Apply through the employer's official listing on LinkedIn.